Some travel agents work for years with the same customer and develop a great relationship that makes it easier for them to select a product they will love. But even if you work with an ever-changing group of customers, you can use your personal skills to get a better contact with the customer and help them find a travel product that fits them well. Wondering how to be a travel agent that keeps on selling? Here are some personal skills travel agent you must develop and that are key to what makes a good travel agent: Build Rapport If the customer doesn’t like you personally or thinks you’re just there to take their money, they won’t buy anything. It’s as simple as that. They will listen to you, but then take the product and buy it somewhere else, probably. If customers know you’re there to help them and that you take the time to listen and understand their travel plans, they will be far more likely to book anything, and they probably come back to you for more information as w...
Selling to a group of people can be a bit more challenging than selling to just one or two people. Especially if they don’t have the same idea about what they want to do! There are many skills needed to be a travel agent selling to groups of people. With a solo traveller, it’s easy to find out what this person likes. After all, he or she is the only decision maker and doesn’t have to think about another persons wishes or possible limitations. With two or more travellers, you have to be sure that the travel product you sell is to the liking of everyone, not just one of them. Ask the opinions and ideas of everyone in front of you, not just the person that takes the lead in asking you for information. Of course this isn’t possible when not everyone is there, but you want to get as much information about your customers as possible. Make sure that in the end, everyone is going to be happy, or they will get back to you with complaints – or worse: never come back to you at all! If...